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Billing

ORKSTRA bills monthly or annually per active user. This page explains plans, seats, invoices, and payment flows.

Plans​

  • Starter — 5 seats, core modules, 5 GB storage, community support.
  • Professional — 25 seats, all base modules, 50 GB storage, email support.
  • Premium — 100 seats, all modules including AI + Premium RBAC, 500 GB storage, priority support, custom domain.
  • Enterprise — unlimited seats, on-prem option, dedicated CSM, custom SLA.

Plans can be upgraded any time; downgrades take effect at renewal.

Seats​

A seat is a non-deactivated user account that logged in within the past 30 days. Seats are counted nightly.

  • Add seats: Admin → Billing → Seats → Add. Pro-rated billing.
  • Remove seats: deactivate users; seats free up after the 30-day quiet period.

Invoices​

Admin → Billing → Invoices lists every invoice with status (open, paid, overdue, void).

  • Download PDF.
  • Send to your accounts team via the Forward button.
  • Update billing email at Admin → Billing → Settings.

Payment methods​

  • Credit card — Visa, Mastercard, Amex via Stripe.
  • Bank transfer — IBAN provided on invoice. Reference required.
  • Direct debit (UAE / KSA) — SEPA-equivalent local debit.

Stripe note. Some ORKSTRA tenants have Stripe disabled pending brand/legal entity formalization. In that case, bank transfer is the only available method until Stripe is enabled.

Renewals​

Annual subscriptions auto-renew at the same plan unless cancelled 30 days before renewal date. Cancel at Admin → Billing → Cancel (the cancellation takes effect at end of current term).

Usage-based billing​

Some line items are usage-based:

  • SMS / WhatsApp — pass-through Twilio cost.
  • AI tokens — bundled to a daily cap; overage billed at cost.
  • Storage — fixed quota; overage billed per GB-month.

Usage shows on the invoice as separate line items.

Tax handling​

UAE tenants are invoiced with 5% VAT. KSA tenants with 15% VAT. Egypt tenants without VAT (TBD as ORKSTRA expands legal presence). VAT registration details for ORKSTRA appear on every invoice.

Common issues​

  • "Invoice is overdue but I paid." — Bank transfers can take 3-5 days to clear. Contact billing@orkstra.com with the proof of payment.
  • "Wrong seat count." — Seat counts are nightly. If you just deactivated users today, the count updates tomorrow.
  • "Need a custom invoice format." — Premium and Enterprise plans support custom invoice layouts. Email billing.

See also: Admin overview, Tenant setup.